Social Media 4 Good

Exploring the use of Social Media for NGOs, non-profit organizations and to support humanitarian relief

The BBC has now published elements process for verifying social media content, which makes for an excellent read. What emerges is a process that is more like that of a traditional intelligence agency, than what most people had in mind when joining journalism school.

Based on our experiences in Samoa and Haiti, I’m trying to come up with best practice for how to organize tweeting staff in a disaster context so that there is a maximum benefit for the organization. These are my thoughts:

I hadn’t been following the news recently, so I was genuinely surprised when I saw “Google Buzz” in my Gmail dashboard today. My first impression is: this could work for me. But not as a replacement of Twitter. I rather see it as something to replace FriendFeed. I have to admit – I never really got the hang of FriendFeed. While I want a service or an application that helps me to aggregate different forms of information streams, I don’t[...]

To say that the last days were“intense” would be an understatement. From the minute the earthquake struck Haiti on January 12, the Red Cross Red Crescent Movement pulled out all stops to help the people on the ground.

Communications is only a small part of that response and social media an even smaller part. Nevertheless – here are my observations:

I’ve recently started to “play” Foursquare – and I’m equally fascinated, amazed, confused and slightly worried by the paradox it presents to me. For those who have never heard of it, Foursquare is a web service that asks you to broadcast where you currently are – via Twitter if you want to – and leave comments about the places you visit. You can also track your friends locations and comments. In addition, you can get badges for certain activities and if[...]

I recently read a post on Janet Fouts blog about a service that offers to backup your “lifestream” (I hate that term). This is a service that offers to backup your Flickr-photos, your Google documents, your Gmail messages etc. and even your Tweets. I can see why having backups of some of these types of data can be useful – but Tweets? Who would want to pay money to have their Tweets preserved for eternity? What is “official” communication? Then[...]

Twitter recently made a change to their service that makes it impossible to repost the same Tweet within a certain amount of time; probably 24 hours. Some people say that Twitter wants to make life more difficult for spammers. However, I think their approach is so misguided and ineffective that I suspect entirely different reasons. Why post duplicate Tweets? The reason I have been posting Tweets more than once (both privately and professionally) was to accommodate followers in different time zones. Using[...]