Social Media for Good

Exploring the use of digital communications tools for NGOs, non-profit organizations and to support humanitarian relief

Following Monday’s attack on the Boston Marathon, here are a few more posts that looked at the role that social media played in the aftermath.

My girlfriend and I have personal connections to Boston, so we obviously followed the developments of April 15 quite closely from afar. Here are my impressions, particularly concerning the role of social media.

Over the last four weeks I gave three lectures during Fordham University’s “International Diploma in Humanitarian Assistance. One was on the Cluster approach, one on the use of social media in emergencies and one was a case study looking at the international response to the 2010 earthquake in Haiti. This is the presentation on social media in emergency response operations.

It has been a month since Hurricane Sandy passed over the Caribbean and hit the US East Coast, and a lot of people have written excellent posts about the role social media played for either the affected population or the responders. Here are the articles that I found most interesting.

Here are a four articles that deal with the difficulty of engaging followers, fans and readers beyond the “like” button – particularly when suddenly faced with critical voices.

While almost everbody agrees that online volunteers can bring valuable skills and resources to disaster response operations, things become more complicated when established humanitarian organizations try to work with the Volunteer and Tech Community (V&TC). A new guide is trying to improve how both sides can work together.

The “Social Media for Good roundup” is an infrequent series of posts where I share interesting links I found on the web. This week with: Twitter tips, Google Earth revelations, relationship mapping, social media team management and more.

Social media dashboards aim to inform people about what is going on in a disaster zone. That raises some interesting questions: is there a “duty of care” when relaying information? Is there a moral and/or legal responsibility when people take bad decisions based on incorrect information that you provided?