Social Media 4 Good

Exploring the use of Social Media for NGOs, non-profit organizations and to support humanitarian relief

To say that the last days were“intense” would be an understatement. From the minute the earthquake struck Haiti on January 12, the Red Cross Red Crescent Movement pulled out all stops to help the people on the ground.

Communications is only a small part of that response and social media an even smaller part. Nevertheless – here are my observations:

The Red Cross Red Crescent created a Flickr slideshow with photos from Haiti after the earthquake. This will be updated continuously. If you want to add it to your own blog, you can use this code: <iframe align=”center” src=”http://www.flickr.com/slideShow/index.gne?set_id=72157623207618658″ width=”500″ height=”500″ frameBorder=”0″ scrolling=”no”></iframe><br /><center><small>Created with <a href=”http://www.flickrslideshow.com”>flickr slideshow</a>.</small></center> If you want to change the size, please change the numbers marked in red. Created with flickr slideshow.

I have been using Flickr for about two years to increase visibility of the work of Red Cross Red Crescent. Today, I’d like to share some of the lessons I’ve learned.

I like well made advocacy videos – and the one that British Red Cross released today definitely falls into this category. It features Konnie Huq, a well know and very sexy tv-presenter (well known in the UK). The question is: “Would you still want to kiss her, if she was HIV positive?” The reason this video was made is a survey that British Red Cross commissioned of 16-25-year-olds in the UK. The result: Even though  85 per cent know you cannot[...]

One of my projects over the last few months was to write and get approval for social media staff guidelines for the International Federation of Red Cross and Red Crescent Societies (IFRC). I’m sharing them because I hope that they will be useful to other organizations who are working on similar documents.

Update (4 November 2009): the Social media guidelines have been approved. Two month ago I wrote that I had started to create social media staff guidelines for my organization. Here is a short update: Since my last post, I spoke to all relevant stakeholders in the organization. In my case these were the Communications Department, Human Resources, the Staff Association, the Security Unit, IT, the Legal Unit. I also met with both the Undersecretary General and the Director who oversee these[...]

Four major disasters in less than 72 hours – what a week! For us, it is the first time that we are employing social media consistently and as a major tool to tell people about what is happening in an ongoing disaster relief operation. I’ll update you soon and will  try to share statistics about what worked and what didn’t.

Seth Godin recently wrote a post titled “The problem with non” in which he claims that non-profit organizations fail at social media adoption and that the reason for that is fear of change. Here are six reasons why I disagree: 1. There is a difference Oprah and an NGO „Take a look at the top 100 twitter users in terms of followers. (…)None of them are non-profits. (…) Is the work you’re doing not important enough to follow, or is it[...]