Social Media for Good

Exploring the use of digital communications tools for NGOs, non-profit organizations and to support humanitarian relief

To say that the last days were“intense” would be an understatement. From the minute the earthquake struck Haiti on January 12, the Red Cross Red Crescent Movement pulled out all stops to help the people on the ground.

Communications is only a small part of that response and social media an even smaller part. Nevertheless – here are my observations:

I know many NGOs who produce feature-length advocacy films to state their case against e.g. climate change, human trafficking, dragnet-fishing etc. And I am certain that many of them could be greatly enhanced by an approach like “Us Now”.

One of the most persistent and hardest to  dispel myths in social media is that of the “quick win”. Since Facebook, Twitter etc. are easy to use from a technical point of view and since there are always stories of people getting an insane amount of attention through these channels, many people assume that there is no work involved. Scott Stratten has recently posted an excellent, short video (1:52 min) explaining why you can’t expect to open a social media account[...]

The United Nations Joint Inspection Body recently spoke to web professional in 40 UN agencies to identify what the most common problems are and how to fixed them. The result is an impressive document that can be used by many non-profit organizations, NGOs, International Organizations and even government ministries and agencies to address similar problems in their own organization. The ”Review of Management of Internet Websites in the United Nations System Organizations“ (31 pages) focuses on website governance and strategy – and I still[...]

My organization is currently working on a major web relaunch: we are moving our public facing website and our two extranets to a CMS and will give them a new, similar look and feel. In a series of articles  I will describe what I have learned during the process. This is the first part. Lesson learned: Don’t split the contracts for the design-part and the technical implementation! If I could go back in time and do one thing differently, this would[...]