Social Media for Good

Exploring the use of digital communications tools for NGOs, non-profit organizations and to support humanitarian relief

  • One in a million on Instagram. Photo: UNHCR

    How UNHCR talked about 1,000,000 Syrian refugees

    Earlier this week, the UN’s refugee agency counted 1,000,000 Syrian refugees. The problem with big numbers is that they get lost in the noise and in the news; the key is to personalize these numbers. Here is what UNHCR has done.

  • Toolbox

    Review: Social Media Analytics Tools for NGOs

    I recently helped a large non-profit organization to better understand their social media followers and fans. In the course of this project, I looked at a number of social media analytics tools. Here are the services that I found useful – and the ones I didn’t like.

  • Using Social Media for Situational Awareness

    Presentation: Using Social Media for Situational...

    This is the second presentation from the GeOnG2012 conference: In the hours after a rapid-onset emergency social media can help humanitarian agencies and emergency responders get a better idea of what the situation is like on the ground.

  • Timeline created with TimelineSetter

    7 free and useful data visualization tools...

    I just finished a short project for the Tactical Technology Collective where I reviewed seven free tools that can be used to manipulate or visualize data. The reviews are now online.

  • Google Fusion Table

    Collaborate, clean up and visualize data with...

    In many situations, the main problem faced by information managers is not a lack of data, but the fact that data is stored in too many conflicting formats and full of inconsistencies and errors. This week I discovered a few free Google tools that can help to turn messy data into clean data.

  • Files

    How to improve information management and...

    I have just spent a few days brainstorming on a policy paper about how information collection and analysis can be improved to lead to better decision making in times of crisis. This blog post contains some of our central thoughts. I’d love to hear what you think about them.

  • Photos and Creative Commons Licensing

    Sharing photos online – a decision matrix for...

    Many non-profits, NGOs and International Organizations are of two minds when it comes to sharing photos on the internet. On the one hand, they want their material to be shared as widely as possible, on the other hand they want to have total control. The decision matrix in this blog post will help you decide which photos to share and how.

Don't feed the trolls. By: Dominique Chappard

One of the scary things about social media is, that you open yourself and your organization up to criticism and there have been plenty of examples how mishandling negative comments has resulted in PR disasters. Here are some constructive examples showing how to deal with negative comments and trolls.

Social Media in Emergency response operations

Over the last four weeks I gave three lectures during Fordham University’s “International Diploma in Humanitarian Assistance. One was on the Cluster approach, one on the use of social media in emergencies and one was a case study looking at the international response to the 2010 earthquake in Haiti. This is the presentation on social media in emergency response operations.

Case Study - Haiti earthquake response

Over the last four weeks I gave three lectures during Fordham University’s “International Diploma in Humanitarian Assistance. One was on the Cluster approach, one on the use of social media in emergencies and one was a case study looking at the international response to the 2010 earthquake in Haiti. This is the case study on Haiti.

Google Reader

Google has decided to close Google Reader. A good reason to take another look at the news gathering and browsing services I wrote about last summer.

The Cluster Approach

Over the last four weeks I gave three lectures during Fordham University’s “International Diploma in Humanitarian Assistance”. One was on the Cluster approach, one on the use of social media in emergencies and one was a case study looking at the international response to the 2010 earthquake in Haiti. This is the presentation on the Cluster Approach.

One in a million on Instagram. Photo: UNHCR

Earlier this week, the UN’s refugee agency counted 1,000,000 Syrian refugees. The problem with big numbers is that they get lost in the noise and in the news; the key is to personalize these numbers. Here is what UNHCR has done.

Poster - Beneficiary Communication. Source: IFRC

Mobile-enabled early warning systems are transforming the way humanitarian organisations deliver aid, and also how we build long-term resilience in concert with affected communities. With the International Telecommunication Union reporting nearly six billion mobile-cellular subscriptions worldwide in 2011 – and a notable 79 per cent penetration in the developing world – the rise of mobile communication continues to shape aid innovation.

OCHA

The UN’s Office for the Coordination of Humanitarian Affairs (OCHA) is looking for ideas that can help improve humanitarian response and is willing to pay for them.