Social Media 4 Good

Exploring the use of Social Media for NGOs, non-profit organizations and to support humanitarian relief

  • Files in drawer

    A call for investing into information management...

    I think of information management a little bit like of logistics: You don’t notice it if it works smoothly, but it has a massive impact if it doesn’t work. But, unlike with logistics, many people are so used to IM being crap that they think that it cannot be improved. Let me tell you: good information management is possible, it’s not even difficult, and it can do lots to improve humanitarian aid.

  • Thuraya satellite phone

    Rural Liberia: Where mobile phones are still a...

    This is my first time in Africa. However, the one thing that all my colleagues with Africa experience had told me was: “Everybody has a mobile phone.” This made sense to me based on my experience in Haiti where, even though the country is extremely poor, many people even had two mobile phones, one for each network. In Liberia – not so much.

  • Social media guidelines for IFRC staff

    Case study: social media staff guidelines for the...

    A while ago I posed the social media staff guidelines that I created for the International Federation of Red Cross and Red Crescent Societies (IFRC). Since then, I have been asked by a few organizations to talk about the process of getting there. It seems that more and more organizations see the need and usefulness of having such a document. Below you find a presentation I have given on two occasions on that topic. At the bottom of my previous[...]

  • Hurricane Igor; Photo: Nasa

    Cloud based information in disaster response

    How useful are Twitter, Facebook and other social media channels for disaster response organizations? I’m looking at the question from three different angles.

  • Wordpress logo

    Building a non-profit website with WordPress...

    What would you do if you could build a non-profit website from scratch without worrying about any integration issues? That’s exactly what I’m doing at the moment. In this post I’m sharing my ideas and I’d love to hear your’s.

We thought that nobody would object to us giving direct assistance to a vulnerable teenage mother who had just given birth. We were wrong. This is my contribution to the Second Aid Blog Forum on “Admitting Aid Failure?”

Usahidi Liberia

For the past three days I have been following the coverage of the Liberia elections on liberia2011.ushahidi.com. Unfortunately, I’m far from impressed. To be clear: this is not the fault of Ushahidi: After all, Ushahidi is just the technical platform and it is the responsibility of others to feed the system information, but it shows the limitations of crowdsourcing information.

Unity Party campaign poster

Liberians will go to the polls on 11 October 2011 to vote for a new house of representative, a new senate and – most importantly – they’ll decide who will be the president for the next six years. Ushahidi has set up a website to monitor the elections.

Sign: "SGBV Referral Pathway"

Over the last few days I came across a few things having to do with communicating with beneficiaries. The first is a short video about selling condoms in Congo. The second is a sign advising women in Liberia where they can go for help if they have been raped.

Files in drawer

I think of information management a little bit like of logistics: You don’t notice it if it works smoothly, but it has a massive impact if it doesn’t work. But, unlike with logistics, many people are so used to IM being crap that they think that it cannot be improved. Let me tell you: good information management is possible, it’s not even difficult, and it can do lots to improve humanitarian aid.

There are moments in this line of work that you just can’t find anywhere else and that fill you with such a joy and sense of accomplishment that you never want to do anything else. This is such a story:

I just came across a really excellent post by Ushahidi’s Patrick Meier: “A List of Completely Wrong Assumptions About Technology Use in Emerging Economies”. If you have anything to do with using digital tools in a development context, I highly recommend you read this post. Though, of course, the problem is not limited to using web tools.

Thuraya satellite phone

This is my first time in Africa. However, the one thing that all my colleagues with Africa experience had told me was: “Everybody has a mobile phone.” This made sense to me based on my experience in Haiti where, even though the country is extremely poor, many people even had two mobile phones, one for each network. In Liberia – not so much.