How Germanwings Failed at Crisis Communications

What we can learn from Germanwings' failed social media crisis communications.

Recording of “Social Media: Heaven or Hell?”

Recording of last week's panel discussion in Vienna.

Social Media: Heaven or Hell?

Join me online at #huco2015 on Friday. – Crowdsourced Verification for Disaster Response is a free service that helps verify information in crises.

6 Things Nonprofits Need to Understand about their Facebook Pages

Many nonprofits struggle with declining Facebook reach. Here is what you

Does Shouting Louder Make Governments Listen More?

Call for proposals to increase transparency and accountability.

Links I Liked: Lessons learned from Kony, Ebola and more

Useful and interesting links from all around the web.

Why you should download Twitter’s Government and Elections Handbook

Twitter's handbook contains lots of good advice for non-profits.

The Best from the UN Social Media Day

My favourite sessions from the UN Social Media Day.