Featured Archive

How Germanwings Failed at Crisis Communications

What we can learn from Germanwings' failed social media crisis communications.

Recording of “Social Media: Heaven or Hell?”

Recording of last week's panel discussion in Vienna.

6 Things Nonprofits Need to Understand about their Facebook Pages

Many nonprofits struggle with declining Facebook reach. Here is what you

Why you should download Twitter’s Government and Elections Handbook

Twitter's handbook contains lots of good advice for non-profits.

The Best from the UN Social Media Day

My favourite sessions from the UN Social Media Day.

How Social Media is Changing Communication in Emergencies

Why it's time for disaster responders to embrace social media.

Towards Standardized Hashtags in Disasters

OCHA provides guidance to improve consistency in disasters.