The United Nations Joint Inspection Body recently spoke to web professional in 40 UN agencies to identify what the most common problems are and how to fixed them. The result is an impressive document that can be used by many non-profit organizations, NGOs, International Organizations and even government ministries and agencies to address similar problems in their own organization. The ”Review of Management of Internet Websites in the United Nations System Organizations“ (31 pages) focuses on website governance and strategy – and I still[...]
Archive for October, 2009
Update (4 November 2009): the Social media guidelines have been approved. Two month ago I wrote that I had started to create social media staff guidelines for my organization. Here is a short update: Since my last post, I spoke to all relevant stakeholders in the organization. In my case these were the Communications Department, Human Resources, the Staff Association, the Security Unit, IT, the Legal Unit. I also met with both the Undersecretary General and the Director who oversee these[...]
A tiny change to how we feed our Facebook page turned the social network from an insignificant source of traffic to one of our top referral sites. When I created our Facebook page, I wanted to automate as many things as possible. One way to do that was to take our RSS feed and add it to Facebook’s notes function. That way, our news would be added automatically and shared with our 15,000 fans; nobody had to do anything about[...]
Four major disasters in less than 72 hours – what a week! For us, it is the first time that we are employing social media consistently and as a major tool to tell people about what is happening in an ongoing disaster relief operation. I’ll update you soon and will try to share statistics about what worked and what didn’t.
